CarFy Denpasar (“we”, “us”, “our”) operates the website https://carfydenpasar.com/ (the “Website”). We are a car rental aggregator that helps customers compare and book vehicles offered by international and local rental companies in Denpasar, Bali.
If you have any questions about this Privacy Policy or our privacy practices, contact us at: [email protected].
1) What This Policy Covers
This Privacy Policy explains how we collect, use, store, share, and protect your information when you:
- visit or use our Website;
- search, compare, or book rental vehicles through our platform;
- contact our support team by email or other available channels.
By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.
2) Information We Collect
2.1 Information You Provide
Depending on how you use the Website, you may provide:
- Contact details: name, email address, phone number (if provided), messaging handle (if provided).
- Booking details: pickup/drop-off location, dates/times, vehicle preferences, driver details that you choose to submit.
- Communication content: messages sent to us (e.g., via email), including attachments you provide.
2.2 Information Collected Automatically
When you visit the Website, we may automatically collect:
- Device and usage data: IP address, browser type, operating system, language, pages viewed, clicks, time spent, and referring/exit pages.
- Approximate location: inferred from IP address (not precise GPS).
- Cookies and similar technologies: to remember preferences, improve performance, and measure marketing effectiveness.
2.3 Information From Rental Partners
Because we are an aggregator, we may receive limited booking-related information from the rental companies (“Partners”) you book with, such as booking confirmation status, availability, or reservation identifiers.
3) How We Use Your Information
We use your information to:
- Provide and operate the service: enable search, comparison, and booking of vehicles.
- Process bookings: forward relevant details to Partners to complete your reservation.
- Customer support: respond to questions, requests, changes, or issues related to bookings.
- Improve the Website: analyze traffic and usage to enhance usability and performance.
- Security and fraud prevention: detect suspicious activity, protect users, and maintain platform integrity.
- Legal compliance: meet legal obligations and enforce our terms or policies.
We do not sell your personal information.
4) Legal Bases for Processing (EEA/UK Visitors)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process personal data under one or more of
the following legal bases:
- Performance of a contract: to provide booking/aggregation services you request.
- Legitimate interests: to operate, secure, and improve our business and Website (balanced against your rights).
- Consent: where required (e.g., certain cookies/marketing technologies).
- Legal obligation: when we must comply with applicable laws.
5) How We Share Your Information
We may share your information with:
- Rental Partners: to fulfill your booking request. Partners may act as independent data controllers for information they process under their own privacy policies.
- Service providers: hosting, analytics, customer support tools, email delivery, and security services that help us run the Website. They are permitted to process data only under our instructions (where applicable) and to provide services to us.
- Legal and safety disclosures: where required by law, court order, or to protect rights, safety, and prevent fraud.
- Business transfers: if we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction (subject to appropriate safeguards).
6) Cookies & Similar Technologies
We use cookies and similar technologies to operate and improve the Website. Cookies are small text files stored on your device.
6.1 Types of Cookies We May Use
- Essential cookies: required for core functionality (e.g., session management, security).
- Preference cookies: remember your settings and choices.
- Analytics cookies: help us understand how visitors use the Website and improve it.
- Marketing cookies: measure campaign performance and show relevant offers (where used and permitted).
6.2 Your Choices
You can control cookies through your browser settings and, where available, through cookie consent tools on the Website. Note that disabling certain cookies may impact site functionality.
7) Data Retention
We keep personal information only as long as necessary for the purposes described in this Policy, including to: complete bookings, provide support, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods can vary depending on the type of data and our legal/operational requirements. When no longer needed, we delete or anonymize the information.
8) International Data Transfers
Your information may be processed in countries other than your country of residence (including Indonesia and other locations where our Partners or service providers operate). These countries may have different data protection laws.
When required, we use appropriate safeguards for cross-border transfers (such as contractual protections) to help protect your information.
9) Security
We implement reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is 100% secure.
Please use caution when sharing information online and contact us immediately if you believe your interaction with us is no longer secure.
10) Your Rights
Depending on your location and applicable law, you may have rights such as:
- accessing your personal information;
- requesting correction of inaccurate or incomplete information;
- requesting deletion of your information;
- objecting to or restricting certain processing;
- requesting portability of your information;
- withdrawing consent (where processing is based on consent).
To exercise your rights, email us at [email protected]. We may ask you to verify your identity before processing your request.
Partner data: If your request relates to information processed by a rental Partner as an independent controller, we may direct you to contact the Partner directly.
11) Children’s Privacy
Our Website is not intended for children under 16 (or the age defined by applicable local law). We do not knowingly collect personal
information from children. If you believe a child has provided personal information, contact us and we will take steps to delete it.
12) Third-Party Links
The Website may contain links to third-party websites (including Partner websites). We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing information.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Changes become effective when posted on this page.
14) Contact Us
If you have questions, requests, or complaints related to privacy, contact:
CarFy Denpasar
Website: carfydenpasar.com
Email: [email protected]